INFORMATION QUESTIONS

Contact Us

We value your feedback and are here to assist you. Please feel free to reach out to us with any inquiries or concerns. Our dedicated customer support team is ready to provide you with prompt and helpful assistance.

For general inquiries, you can contact us through the following channels:

Email: info@dorimy.com
Phone: +44 7418 379633
Address United Kingdom: 7 Coronation Road, Dephna House, Launchese, London, United Kingdom

How long does shipping take?

Shipping times may vary depending on your location. Typically, it takes around 7-15 business days for delivery. However, please note that unforeseen circumstances or customs processes may cause slight delays.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check the available shipping destinations during the checkout process or contact our customer support for further assistance.

What is your return policy?

For returns or exchanges, please kindly note that as we operate from China and use a third-party delivery agency, we are unable to accept direct returns from customers. We apologize for any inconvenience caused.

In the event that you need to return a product, please follow these steps:

  1. Contact our customer support team at [insert email or phone number] within [number of days] days of receiving your order.
  2. Our customer support team will guide you through the return process and provide you with detailed instructions.
  3. Depending on your location, we will provide you with the most suitable return address or alternative return method.
  4. Ensure that the product is securely packaged and includes all original packaging, tags, and accessories.
  5. Ship the product back to the provided address using a reliable shipping service with tracking.
  6. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
  7. If the return is approved, we will process a refund or exchange as per our return policy.

Please note that customers are responsible for the return shipping costs and ensuring the safe return of the product.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer support team.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment. If you haven't received the tracking email, please check your spam or junk folder. If you still can't find it, please contact our customer support, and we will provide you with the necessary tracking information.

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